SecureH ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy applies to all personal information we collect through our website (secureh.com.au), contact forms, and during the delivery of our IT managed services. By using our website or engaging our services, you agree to the terms of this policy.
1. What Information We Collect
We collect personal information only when it is necessary to provide our services or respond to your enquiries. The types of information we may collect include:
- Contact details — your name, email address, phone number, and company name when you submit a form on our website.
- Business information — the number of devices, type of industry, and IT challenges you describe when requesting a quote or consultation.
- Technical information — IP address, browser type, and pages visited, collected automatically when you browse our website.
- Service delivery data — system information, device data, and logs collected as part of providing managed IT services to clients.
- Communications — records of emails or messages you send to us.
We do not collect sensitive information such as health records, financial account details, or government identifiers unless specifically required and consented to for service delivery.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide the services you have requested.
- To prepare and send you a quote or proposal for IT services.
- To deliver, manage, and improve our managed IT services for active clients.
- To contact you about your account, service updates, or security incidents relevant to your systems.
- To send occasional updates about SecureH services — you can opt out at any time.
- To comply with our legal obligations under Australian law.
- To improve our website and understand how visitors use it.
We will never sell your personal information to third parties for marketing purposes.
3. Third-Party Services
We use trusted third-party platforms to operate our website and deliver services. These providers may receive your information only as needed to perform their functions:
Formspree
Processes contact and quote form submissions. Your form data is transmitted through Formspree's servers to reach us.
TidyCal
Used for booking free consultations. When you book, TidyCal collects your name and email to schedule the appointment.
Cloudflare Pages
Our website is hosted on Cloudflare Pages. Cloudflare may collect basic access logs including IP addresses for security and performance purposes.
Microsoft 365 / Pax8
Used to deliver cloud services to clients. Client data processed within these platforms is governed by Microsoft's and Pax8's respective privacy terms.
We do not share your information with any third party beyond what is described above, except where required by Australian law or a court order.
4. Your Rights & Choices
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you.
- Correct any information that is inaccurate, incomplete, or out of date.
- Request deletion of your personal information, subject to our legal obligations.
- Opt out of any marketing communications at any time by clicking the unsubscribe link or emailing us directly.
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.
To exercise any of these rights, please contact us at Support@SecureH.com.au. We will respond within 30 days.
6. Data Security
As an IT security company, we take the protection of your data very seriously. We implement the following measures to keep your information secure:
- All form submissions are transmitted via encrypted HTTPS connections.
- Access to client data is restricted to authorised personnel only.
- We regularly review and update our security practices.
- Client systems managed under our service agreements are protected by the same tools and standards we recommend to clients.
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as 100% secure. If you believe your information has been compromised, please contact us immediately.
7. Where Your Data is Stored
SecureH is based in Wollongong, NSW, Australia. Some of the third-party services we use (such as Formspree and TidyCal) may store data on servers outside of Australia. When this occurs, we take reasonable steps to ensure those providers maintain appropriate privacy protections consistent with Australian Privacy Principles.
8. How Long We Keep Your Data
We retain your personal information only for as long as it is needed:
- Enquiry and quote data — kept for up to 2 years in case you return with questions.
- Active client data — kept for the duration of the service agreement plus 7 years (as required by Australian tax and business law).
- Website analytics data — anonymised and retained indefinitely for performance analysis.
After these periods, data is securely deleted or anonymised.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
10. Contact Us About Privacy
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.